Terms and Conditions

Welcome to Dezireholidays. These Terms and Conditions (“Terms”) govern your access to and use of the website https://www.dezireholidays.in/ and the services provided by Dzireholidays. By accessing, browsing, or using our Website or availing any services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Company Information

Dezireholidays
Address: 210-211, 2nd Floor, Nextra The Address, Mayur Vihar Extension Phase-1, New Delhi – 110019, India
Phone: +91 9810094467
Email: admin@dezireholidays.com

2. Scope of Services

Dezireholidays is a travel company offering services including, but not limited to:

  • Domestic and international tour packages

  • Hotel bookings

  • Flight, train, and transport arrangements

  • Holiday planning and travel-related services

All services are subject to availability and specific terms communicated at the time of booking.

3. Eligibility

By using our Website or services, you confirm that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding contract

  • You will provide accurate, complete, and current information

4. Booking and Payments

  • All bookings are subject to confirmation and availability.

  • Prices are subject to change without prior notice until booking is confirmed.

  • Full or partial payment may be required to confirm a booking.

  • Payments can be made through approved payment gateways, bank transfers, or other modes communicated by Dezireholidays.

  • Dezireholidays is not responsible for payment failures due to technical issues at the customer’s end.

5. Pricing and Taxes

  • All prices are quoted in Indian Rupees (INR) unless stated otherwise.

  • Prices may include or exclude taxes, service charges, or government levies, as specified at the time of booking.

  • Any increase in taxes, fuel surcharges, or government fees after booking will be borne by the customer.

6. Cancellations, Amendments, and Refunds

  • Cancellation and amendment policies vary depending on the service provider (airlines, hotels, transport operators, etc.).

  • Any cancellation or modification request must be made in writing via email.

  • Refunds, if applicable, will be processed after deducting cancellation charges and service fees.

  • Refund timelines depend on banks, payment gateways, and third-party suppliers.

Please refer to our Refund & Cancellation Policy for detailed terms.

7. User Responsibilities

You agree to:

  • Provide correct passenger and travel details

  • Carry valid travel documents including passport, visa, tickets, and identification

  • Comply with laws, customs, and regulations of destinations visited

  • Behave responsibly and not cause inconvenience or damage during travel

Dezireholidays shall not be responsible for any loss arising from incorrect information provided by the user.

8. Changes in Itinerary

  • Dezireholidays reserves the right to change itineraries, hotels, or transport due to operational reasons, weather conditions, safety concerns, or circumstances beyond control.

  • Any suitable alternative of similar value will be provided where possible.

9. Force Majeure

Dezireholidays shall not be liable for delays, cancellations, or failure to provide services due to events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, technical failures, or political disturbances.

10. Limitation of Liability

  • Dezireholidays acts as an intermediary between customers and service providers.

  • We are not responsible for acts, omissions, or defaults of third-party suppliers such as airlines, hotels, transport operators, or tour operators.

  • Dezireholidays shall not be liable for indirect, incidental, or consequential damages.

11. Intellectual Property

All content on the Website, including text, images, logos, graphics, and software, is the property of Dezireholidays and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

12. Website Usage

You agree not to:

  • Use the Website for unlawful purposes

  • Upload malicious software or harmful code

  • Attempt unauthorized access to systems or data

Dezireholidays reserves the right to restrict or terminate access if misuse is detected.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.

15. Modifications to Terms

Dezireholidays reserves the right to modify these Terms at any time. Updated Terms will be posted on the Website. Continued use of the Website after changes indicates acceptance of the revised Terms.

16. Contact Us

For any questions, clarifications, or concerns regarding these Terms and Conditions, please contact:

Dezireholidays
Email: admin@dezireholidays.com
Phone: +91 9810094467
Address: 210-211, 2nd Floor, Nextra The Address, Mayur Vihar Extension Phase-1, New Delhi – 110019, India

These Terms and Conditions are intended to comply with standard travel industry practices and payment gateway requirements.