Privacy Policy

This Privacy Notice (“Notice”) applies to the processing of personal data by Dezireholidays in connection with the processing of personal data on https://www.dezireholidays.in/, including any personal data you may provide through the use of the website when you sign up to receive newsletters, blog posts, register for events, make enquiries, bookings, or use our contact forms (“Website”).

References in this Notice to “you” or “your” are references to individuals who use the Website. References in this Notice to “we”, “us” or “our” are references to Dezireholidays.

Dezireholidays is a travel and travel‑related services company, having its office at 210-211, 2nd Floor, Nextra The Address, Mayur Vihar Extension Phase‑1, New Delhi – 110019, India.

Minors

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or purchase the products or services available on our Website. We do not knowingly collect personal data from any minor. If we become aware that personal data has been provided by a minor, we will take steps to delete such information.

Significance of Personal Data Protection

Your privacy is important to us, and we recognise that the use and disclosure of personal data has important implications for both Dezireholidays and the individuals whose personal data we process.

Purpose of This Notice

This Notice explains how and why information is collected, used, disclosed, transferred, and stored when you use our Website or other digital platforms, in accordance with applicable data protection laws. It is important that you read this Notice together with any other privacy notices we may provide on specific occasions when we are collecting or processing your personal data.

Controller of Personal Data

A “controller” is a person or organisation who determines the purposes and means of processing personal data. Unless otherwise notified, Dezireholidays is the controller of your personal data.

Personal Data Collected by Us

Personal data means any information that identifies an individual. It does not include data where the identity has been removed (anonymous data).

In the course of our business as a travel company, we may collect and process personal data relating to clients, partners, suppliers, guests, and other business contacts.

We may also collect, use, and share aggregated data (such as statistical or demographic data) for any purpose. Aggregated data does not directly or indirectly reveal your identity and is therefore not considered personal data.

We do not collect any special categories of personal data through our Website (such as information relating to race, religion, health, biometrics, political opinions, or criminal records).

Categories of Personal Data

  • Contact Data: address, email address, telephone numbers

  • Identity Data: first name, last name, title, username or similar identifier

  • Marketing & Communications Data: marketing preferences and communication history

  • Profile Data: enquiry details, booking history, preferences, and interactions with our Website

  • Technical Data: IP address, browser type, device information, time zone, operating system

  • Usage Data: information about how you use our Website

  • Related Persons Data: information about dependents or beneficiaries (where required for bookings)

Methods of Collecting Personal Data

We may collect personal data through:

  • Website enquiry and booking forms

  • Email, phone calls, or instant messaging (e.g. WhatsApp)

  • Newsletter or promotional subscriptions

  • Business contracts and travel bookings

  • Social media platforms

  • Cookies and similar tracking technologies

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

Information About Related Persons

If you provide personal data of family members, dependents, or beneficiaries, you confirm that you have informed them and obtained their consent for such data to be processed in accordance with this Privacy Policy.

Lawful Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal or regulatory obligations

  • Legitimate business interests

  • Consent, where required (especially for marketing communications)

Purposes for Collecting Personal Data

We collect and use personal data for purposes including:

  • Processing travel enquiries and bookings

  • Providing travel‑related services

  • Sales, marketing, and promotional activities (with consent)

  • Accounting, finance, and compliance requirements

  • Improving our Website, services, and customer experience

You may unsubscribe from marketing communications at any time using the link provided in our emails.

Collection and Use of Non‑Personal Data

We may collect non‑personal, aggregated data for research, analysis, service improvement, and promotional purposes. This data does not identify individual users.

Cookies and Other Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse Website usage. You can manage or disable cookies through your browser settings.

Links to Third‑Party Websites

Our Website may contain links to third‑party websites. Dezireholidays is not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies.

Disclosure and Sharing of Personal Data

Your personal data may be shared:

  • Internally with authorised employees

  • With service providers and partners required to fulfil bookings or services

  • With legal, regulatory, or government authorities when required by law

All third‑party service providers are required to safeguard your personal data and use it only for authorised purposes.

International Transfers

Where personal data is transferred outside India, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Payment information, where applicable, is handled securely and not stored longer than necessary.

While we take reasonable steps to protect your data, no system is completely secure, and you acknowledge this risk when using the Website.

Marketing Preferences

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. In some cases, data may be anonymised and retained for research or statistical purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Website after changes are made constitutes acceptance of the updated policy.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of personal data

  • Restrict or object to processing

  • Request data portability

Requests may be made by contacting us using the details below. We may require identity verification before processing requests.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Dezireholidays
Email: admin@dezireholidays.com
Phone: +91 9810094467
Address: 210-211, 2nd Floor, Nextra The Address, Mayur Vihar Extension Phase‑1, New Delhi – 110019, India

This Privacy Policy is provided for general informational purposes and is intended to comply with common data protection and payment‑gateway requirements.